Refund policy

If the recipient never replies

The recipient has 3 days to set the location or choose a gift, and we remind them twice. If the time runs out, we refund everything you paid to the same card.

If they pick a gift cheaper than the deposit

We refund the difference to the same card automatically.

Cancelling before the recipient replies

Cancel from the tracking page in one tap and get a full refund.

After payment is complete

Before the vendor starts preparing: contact us and we refund you in full. Once preparation starts the order cannot be cancelled, because the gift is made to order.

If the balance is not paid

For a set, if 24 hours pass after the recipient chooses without the balance being paid, the order is cancelled and the deposit refunded.

Refund timing

3 to 10 business days, depending on your bank.